Privacy Policy & Security

1. Information Collection Protocols

At True North Interactive, we collect information necessary to provide and manage your First-Class Pass subscription and gameplay experience. This includes personal identifiers (such as name and email address provided during registration), technical data (such as IP address, browser type, and device information), and gameplay analytics (such as session duration and virtual currency usage).

2. Use of Cookies and Tracking Technologies

Our platform uses cookies to maintain session states, remember your preferences, and ensure seamless navigation between cabins on the Aurora Express. Essential cookies are required for platform functionality. Analytical cookies help us understand usage patterns to improve our services. You can manage your cookie preferences through your browser settings, though disabling essential cookies may impact your ability to play.

3. Purpose of Processing User Data

The data we collect is utilized strictly to deliver our services. This includes authenticating your account, processing subscription renewals, maintaining your Polar-Coins balance, providing customer support, and monitoring the platform for fraudulent activity. We do not sell your personal data to third parties for marketing purposes.

4. Security Infrastructure and Anti-Fraud

We employ industry-standard encryption protocols (such as TLS) to secure data in transit. Our infrastructure is protected by firewalls and access controls to prevent unauthorized data breaches. We actively monitor accounts for suspicious behavior to protect our community from automated bots and exploitation of our social gaming mechanics.

5. Third-Party Service Providers

We may share necessary information with trusted third-party service providers, such as payment processors for subscription handling and secure cloud hosting providers. These partners are bound by strict confidentiality agreements and are only permitted to use your data to fulfill their specific functions for True North Interactive.

6. Data Retention Limits

We retain your personal data only for as long as your account is active or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you choose to close your account, your personal data will be anonymized or securely deleted in accordance with our retention schedules.

7. Your Privacy Rights

Depending on your jurisdiction, you have the right to access, correct, or request the deletion of your personal data. You may also have the right to object to certain processing activities. To exercise these rights, please contact our Privacy Officer at the email address provided below.

8. Contacting the Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Officer at support@truenorthgame.com. We aim to respond to all inquiries promptly and transparently.