Responsible Gaming Policy

1. Our Commitment to Safe Simulation Gameplay

At True North Entertainment, we view our platform as a digital recreation center. We are committed to ensuring that the Aurora Outpost remains a fun, engaging, and entirely safe environment for all researchers. While our games use casino mechanics, we actively promote responsible interaction with our simulators.

2. Recognizing the Difference Between Social Gaming and Gambling

It is vital to understand that social casino games are distinctly different from real-money gambling. On our platform:

  • You cannot deposit real money to play.
  • Glacier Credits (GLC) are granted for free and have zero cash value.
  • Success in our simulated environments does not imply future success in real-money gambling.

Social gaming is for entertainment only. If you find yourself conflating the simulation with real gambling, we strongly advise taking a break.

3. Managing Premium Subscription Spends

While the core games are free, we offer optional Premium Subscriptions and cosmetic unlocks. We encourage players to treat these optional purchases as they would any other entertainment expense (like a streaming service or video game purchase). Never spend more on cosmetic upgrades than you can comfortably afford, as these purchases are non-refundable and provide no financial return.

4. Setting Session Limits

To help you monitor your playtime, we recommend utilizing built-in device timers or setting strict personal schedules. We are developing in-platform alerts that will notify you when you have been active in the Simulators Hub for extended periods.

5. Self-Exclusion and Account Pausing Features

If you feel you need a break from the Outpost, we provide account control tools. You can request a 'Cooling-Off Period' (temporarily suspending access for 24 hours to 30 days) or a permanent 'Self-Exclusion'.

How to Self-Exclude:

  1. Navigate to the Comms Relay (Contact) page.
  2. Select 'Player Wellness' as the Issue Category.
  3. Request an account pause or permanent exclusion in the transmission detail.
  4. Our team will action this request within 24 hours.

6. Protection of Minors

Our platform is strictly limited to individuals 18 years of age or older. We employ age verification protocols during registration and subscription processing. We strongly encourage parents to use device-level filtering software to prevent minors from accessing social casino websites.

7. External Resources and Support Organizations

If you or someone you know is struggling with gaming habits or gambling addiction, professional help is available. We recommend contacting the organizations linked in our footer, such as GamCare or BeGambleAware, which provide confidential support.

8. Contacting the Player Wellness Team

Your wellbeing is our priority. If you have concerns about your interaction with the Aurora Outpost, please contact our dedicated wellness team at support@truenorthgame.com.